- Statements:
- Bills are generated on the 1st of each ODD month. Each bill is for 2 months' base service — one current / one in advance. Statements also include any additional fees from the prior billing period (extra bags, etc).
- Due Date:
- Payments must be received by our office no later than the last business day of the month. Due date is printed on each statement. Please allow for USPS delivery times & for additional online processing times for payments made on non-business days.
- Late Fees:
- A late fee of 1.5% will be incurred on any unpaid balance.
- Past Due Notices:
- A past due notice is sent on the 1st of the month following the due date. Notices are sent in the same format as the invoice.
- Service Suspension:
- Accounts that are not paid by the 25th of the next month following the due date will be subject to a suspension in service.
- Reinstatement Fees:
- A reinstatement fee will be applied to all accounts that are suspended for non-payment. Reinstatement fees must be paid in order to resume service. Please see the Rates link for the fee in your area.